FAQs & Troubleshooting
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151 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Install the Brother Mobile Connect application (for mobile device)
- 4Set Telephone Line Compatibility for Interference and VoIP Systems
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Ghosting images
- 7Can I print in monochrome if one of the color toners run out?
- 8The color of your printouts is not what you expected
- 9Adjust color settings by using the custom setting in the printer driver (Windows only)
- 10Document Jam
- 11Toner scatter or toner stain
- 12Add your Brother machine with AirPrint (macOS)
- 13I cannot print on a wireless (Wi-Fi) network (Mac)
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16The printer status is Offline or Paused.
- 17Color offset
- 18Drum !
- 19Vertical colored streaks or bands appear on the page
- 20What is the default password for my Brother machine?
- 21Use Universal Print (Windows)
- 22Paper is Jammed in the Back of the Machine
- 23Replace the Toner Cartridge
- 24Enable the Brother machine's network interface.
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26How to identify your Operating System (OS).
- 27Toner Low
- 28Print the Network Configuration Report
- 29What driver package format is supported by my Linux distribution?
- 30Uneven color density across the page
- 31I cannot print on a wireless (Wi-Fi) network (Windows)
- 32Access Web Based Management
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Change the printer driver settings (Windows)
- 35Reset the Network Settings to the Factory Settings
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37I cannot print using my Brother machine on a wired network (Windows/macOS)
- 38How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 39Delete print jobs from the print queue.
- 40What is the default password for my BRAdmin or Web Based Management?
- 41Correct the Color Printing
- 42Replace the Waste Toner Box
- 43Paper is Jammed Inside the Machine
- 44Replace the Drum Unit
- 45What is the recommended paper?
- 46The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 47I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 48I cannot print full-page photos or images using Email Print.
- 49I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 50Protect your Brother machine against unauthorised access over the network