FAQs & Troubleshooting
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368 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4(Video) Load A4/Letter paper
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8The color of your printouts is not what you expected
- 9Paper is Jammed in the Back of the Machine
- 10Paper is Jammed in the MP tray
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Paper is Jammed Inside the Machine
- 14White streaks or bands down the page
- 15Forward Incoming Faxes to Another Machine
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Use Universal Print (Windows)
- 18The printer status is Offline or Paused.
- 19Replace the Toner Cartridge
- 20Ghost
- 21I cannot find some options in the Print dialog box (macOS 11 or later)
- 22Setup a Brother machine on a wireless (Wi-Fi) network.
- 23I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 24What is Brother iPrint&Scan?
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26Easy Scan to E-mail
- 27Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 28(Video) Connect telephone line and power cords
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31Print both sides of paper or a booklet automatically
- 32What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 33Secure Print (Mac)
- 34Secure Print (Windows)
- 35Drum !
- 36Toner scatter or toner stain
- 37Paper is Jammed underneath the Paper Tray
- 38Replace Drum
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 41Change Memory Receive Options
- 42Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 43I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 44Curled or wavy
- 45(Video) Set up your Brother machine
- 46Replace the Waste Toner Box
- 47Delete print jobs from the print queue.
- 48I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 49Out of Memory/Print Data Full
- 50I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.