FAQs & Troubleshooting
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289 Results
- 114/02/2024I cannot print using my Brother machine on a wireless network (Mac)
- 214/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 331/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 404/12/2023Toner Low
- 517/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 629/08/2023Verify if the Brother machine has a dial tone.
- 710/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 827/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 908/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1001/06/2023Add your Brother machine with AirPrint (macOS)
- 1101/06/2023Delete print jobs from the print queue.
- 1216/05/2023I cannot print from my computer via USB.
- 1326/04/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 1410/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1507/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1607/04/2023I cannot print using my Brother machine on a wireless network (Windows)
- 1727/03/2023"Offline" appears on the Status Monitor.
- 1827/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1927/03/2023Change the printer driver settings (Windows/macOS)
- 2027/03/2023The printer status is Offline or Paused.
- 2117/03/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2217/03/2023I can print but cannot scan via network. (For Windows)
- 2317/03/2023Open the "Scanners and Cameras" and Properties.
- 2415/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2514/02/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 2614/02/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2714/02/2023Scan and save a document in PDF format for Windows (Scan to File)
- 2814/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2914/02/2023Scan a document in Windows 8 and Windows 10.
- 3014/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 3106/01/2023Condensation
- 3219/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 3319/12/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 3413/12/2022How to identify your Operating System (OS).
- 3524/11/2022Log on as a restricted user when the Secure Function Lock feature is turned ON.
- 3620/10/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 3717/10/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 3827/09/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 3926/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 4006/09/2022Configure and use PC-FAX (CUPS) (Linux)
- 4101/09/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 4201/09/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 4330/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4430/08/2022Configure and use the Scan to FTP feature
- 4522/08/2022Configure the Scan to Email Feature (Linux)
- 4609/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4726/07/2022Configure and use the Scan Key Tool (Linux)
- 4819/07/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 4912/07/2022I keep getting the error message "Authenticate Err (Authentication error)".
- 5030/06/2022I can print but cannot scan via network. (For Mac)