FAQs & Troubleshooting
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291 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Load paper in the paper tray
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Curled or wavy
- 7Replace WT Box
- 8Replace Toner
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Replace Drum
- 11What driver package format is supported by my Linux distribution?
- 12Replace Belt
- 13Colored streaks or bands down the page
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16The color of your printouts is not what you expected
- 17Jam Rear
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19Can I print from or scan to Android™ Smartphone?
- 20Blank page or some colors are missing.
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22Jam Tray 1 / Jam Tray 2
- 23Turn the Toner Save Mode on or off.
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 26Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 27What is Brother iPrint&Scan?
- 282-sided Disabled
- 29What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 32Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 33I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 34Poor fixing
- 35Jam Inside
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 38Condensation
- 39Cartridge Error
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 41Wrinkle
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 46Color misregistration
- 47Uneven density appears periodically across the page.
- 48Replace Fuser
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50Toner Error