FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The printer status is Offline or Paused.
- 3Install the Brother Mobile Connect application (for mobile device)
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Paper is Jammed in the Back of the Machine
- 6Toner specks
- 7(Video) Paper is Jammed in the MP tray
- 8Drum End Soon
- 9(Video) Paper is Jammed inside the Machine
- 10(Video) Paper is Jammed in the Paper Tray
- 11Document Jam
- 12The scanning speed is slow when scanning from my machine. (Windows)
- 132-sided Disable or 2-sided Disabled
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15(Video) Set up your Brother machine
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Check the remaining ink or toner level (Linux)
- 18Media Type Mismatch or Media Mismatch
- 19How to identify your Operating System (OS).
- 20Use Universal Print (Windows)
- 21Set Telephone Line Compatibility for Interference and VoIP Systems
- 22Wrong Toner or Wrong Toner Cartridge
- 23(Video) Remove Small Scraps of Paper Jammed in the ADF
- 24Self-Diagnostic
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 27Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 28Configure and use PC-FAX (CUPS) (Linux)
- 29(Video) Document is Jammed under the Document Cover
- 30(Video) Document is Jammed in the Top of the ADF Unit
- 31Delete print jobs from the print queue.
- 32What is the difference between the toner cartridge and the drum unit?
- 33Supported models of Universal Printer Driver for PCL
- 34What is the default password for my BRAdmin or Web Based Management?
- 35Install the optional lower tray
- 36What is the recommended paper?
- 37Black lines down the page
- 38I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 41When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 42A security warning appears when accessing Web Based Management via HTTPS.
- 43I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 44Configure and use the Scan Key Tool (Linux)
- 45My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 46Command List of brscan. (Linux)
- 47Send a fax using PC-FAX with LPD/LPRng (Linux)
- 48I cannot print on a wireless (Wi-Fi) network (Windows)
- 49I cannot print on a wireless (Wi-Fi) network (Mac)
- 50I cannot save a file downloaded from the Brother support website (For Windows)