FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Install the Brother Mobile Connect application (for mobile device)
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5The printer status is Offline or Paused.
- 6(Video) Paper is Jammed in the Back of the Machine
- 7(Video) Paper is Jammed inside the Machine
- 8(Video) Paper is Jammed in the MP tray
- 9(Video) Set up your Brother machine
- 10Toner specks
- 11Use Universal Print (Windows)
- 12My Brother machine could not be found over the network when I installed drivers on my computer.
- 13Document Jam
- 14Drum End Soon
- 15The scanning speed is slow when scanning from my machine. (Windows)
- 16(Video) Paper is Jammed in the Paper Tray
- 17Check the remaining ink or toner level (Linux)
- 18(Video) Document is Jammed under the Document Cover
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 20What is the default password for my BRAdmin or Web Based Management?
- 21Toner Low or Prepare New Toner Cartridge
- 22(Video) Remove Small Scraps of Paper Jammed in the ADF
- 23Media Type Mismatch or Media Mismatch
- 24How to identify your Operating System (OS).
- 252-sided Disable or 2-sided Disabled
- 26What driver package format is supported by my Linux distribution?
- 27What is the default password for my Brother machine?
- 28Wrong Toner or Wrong Toner Cartridge
- 29Delete print jobs from the print queue.
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Set Telephone Line Compatibility for Interference and VoIP Systems
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Cannot Scan ##
- 35What is the recommended paper?
- 36Configure and use PC-FAX (CUPS) (Linux)
- 37The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 38I cannot print on a wireless (Wi-Fi) network (Mac)
- 39Change the printer driver settings (Windows)
- 40Self-Diagnostic
- 41Install the optional lower tray
- 42I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 43Black lines down the page
- 44Add your Brother machine with AirPrint (macOS)
- 45(Video) Document is Jammed in the Top of the ADF Unit
- 46Protect your Brother machine against unauthorised access over the network
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48What is the difference between the toner cartridge and the drum unit?
- 49Supported models of Universal Printer Driver for PCL
- 50Drum !