FAQs & Troubleshooting
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340 Results
- 1(Video) Load A4/Letter paper
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Setup a Brother machine on a wireless (Wi-Fi) network.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Replace Drum
- 6Curled or wavy
- 7Reset the Drum Counter
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10(Video) Connect telephone line and power cords
- 11(Video) Replace the Toner Cartridge
- 12(Video) Unpack your Brother machine and install the toner cartridge
- 13Wrinkles or creases
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15Black lines down the page
- 16Black toner marks across the page
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18Image skewed
- 19Paper is Jammed in the Paper Tray
- 20Lines across the page
- 21Hollow print
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23(Video) Set up your Brother machine
- 24What is Brother iPrint&Scan?
- 25White spots or black spots at 94 mm (3.7 in.) intervals
- 26White lines across the page
- 27I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 29Faint
- 30Add your Brother machine with AirPrint (macOS)
- 31The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 32(Video) Update the Driver or Firmware for your Brother machine
- 33Send or Receive an Email Securely Using SSL TLS
- 34My Brother machine could not be found over the network when I installed drivers on my computer.
- 35I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 36I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 37Document Jam
- 38Paper is Jammed in the 2-sided Tray
- 39Paper is Jammed in the Back of the Machine
- 40Reset the Network Settings to the Factory Settings
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42I cannot find some options in the Print dialog box (macOS 11 or later)
- 43Delete print jobs from the print queue.
- 44Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 45Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 46I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 47What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 48What driver package format is supported by my Linux distribution?
- 49Print on Both Sides of the Paper (Windows®)
- 50The printer status is Offline or Paused.