FAQs & Troubleshooting
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340 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load A4/Letter paper
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Setup a Brother machine on a wireless (Wi-Fi) network.
- 7Image skewed
- 8The printer status is Offline or Paused.
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10(Video) Replace the Toner Cartridge
- 11(Video) Connect telephone line and power cords
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Replace Drum
- 15Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 16(Video) Unpack your Brother machine and install the toner cartridge
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22Document Jam
- 23Paper is Jammed in the MP tray
- 24I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 25Reset the Drum Counter
- 26Use Universal Print (Windows)
- 27I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 28Paper is Jammed in the Paper Tray
- 29What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 30What is the recommended paper?
- 31The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 32I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 33White spots or black spots at 94 mm (3.7 in.) intervals
- 34What can happen if the wrong paper is used in your machine.
- 35Use voice mail on the same line as my Brother machine.
- 36Black toner marks across the page
- 37I cannot print on a wireless (Wi-Fi) network (Windows)
- 38How to identify your Operating System (OS).
- 39Set up my Brother machine to forward the received faxes to another location.
- 40What driver package format is supported by my Linux distribution?
- 41I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 42Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 43Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 44I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 45Paper is Jammed in the Back of the Machine
- 46Curled or wavy
- 47Wrinkles or creases
- 48Load Plain Paper, Letterhead, Coloured Paper, Thin Paper and Recycled Paper in the Paper Tray
- 49Load and Print Thick Paper and Labels Using the MP Tray
- 50"Offline" appears on the Status Monitor.