FAQs & Troubleshooting
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336 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load A4/Letter paper
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5(Video) Replace the Toner Cartridge
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Replace Drum
- 8Setup a Brother machine on a wireless (Wi-Fi) network.
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11(Video) Unpack your Brother machine and install the toner cartridge
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13The printer status is Offline or Paused.
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15Black toner marks across the page
- 16Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 17What is Brother iPrint&Scan?
- 18Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 21Print on Both Sides of the Paper (Windows®)
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Use Universal Print (Windows)
- 24Image skewed
- 25Print as a Poster (Windows®)
- 26Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 27(Video) Connect telephone line and power cords
- 28Paper is Jammed in the Back of the Machine
- 29Black lines down the page
- 30What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 31What kind of envelopes and labels are recommended for printing?
- 32Document Jam
- 33Paper is Jammed in the Paper Tray
- 34Gray background
- 35How to identify your Operating System (OS).
- 36When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 37Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 38Paper is Jammed in the 2-sided Tray
- 39Paper is Jammed in the MP tray
- 40What is the recommended paper?
- 41I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 42Print on Both Sides of the Paper (Macintosh)
- 43I cannot print on a wireless (Wi-Fi) network (Windows)
- 44Curled or wavy
- 45Wrinkles or creases
- 46Print the Network Configuration Report
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".