FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Document Jam
- 4The printer status is Offline or Paused.
- 5Install the Brother Mobile Connect application (for mobile device)
- 6(Video) Paper is Jammed in the MP tray
- 7(Video) Paper is Jammed in the 2-sided Tray
- 8(Video) Paper is Jammed inside the Machine
- 9Wrong Toner or Wrong Toner Cartridge
- 10What is the default password for my BRAdmin or Web Based Management?
- 11Set Telephone Line Compatibility for Interference and VoIP Systems
- 12Out of Memory
- 13(Video) Paper is Jammed in the Back of the Machine
- 14Poor fixing
- 15I cannot print full-page photos or images using Email Print.
- 16I cannot print using my Brother machine on a wired network (Windows/macOS)
- 172-sided Disable or 2-sided Disabled
- 18Toner Low or Prepare New Toner Cartridge
- 19Drum !
- 20Drum End Soon
- 21The scanning speed is slow when scanning from my machine. (Windows)
- 22(Video) Remove Small Scraps of Paper Jammed in the ADF
- 23(Video) Set up your Brother machine
- 24Cannot Print ##
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 26(Video) Paper is Jammed in the Paper Tray
- 27Lines across the page
- 28What is the recommended paper?
- 29Ghosting images
- 30I cannot print on a wireless (Wi-Fi) network (Windows)
- 31Media Type Mismatch or Media Mismatch
- 32Enable the Brother machine's network interface.
- 33Cannot Scan ##
- 34Discover the MAC address of the Brother network card
- 35Install the optional lower tray
- 36Use Universal Print (Windows)
- 37Black lines down the page
- 38I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 39What is the default password for my Brother machine?
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 42Export an address book and import it to another machine
- 43Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 44Set up your Brother machine on a wireless network (Windows/macOS)
- 45I cannot scan via network.
- 46I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49I cannot print on a wireless (Wi-Fi) network (Mac)
- 50After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.