FAQs & Troubleshooting
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322 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2(Video) Load A4/Letter paper
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Replace Drum
- 5(Video) Connect telephone line and power cords
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 8(Video) Replace the Toner Cartridge
- 9Image skewed
- 10Use Universal Print (Windows)
- 11(Video) Set up your Brother machine
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14The printer status is Offline or Paused.
- 15Easy Scan to E-mail
- 16Print on Both Sides of the Paper (Macintosh)
- 17Print as a Poster (Windows®)
- 18Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20Protect your Brother machine against unauthorised access over the network
- 21(Video) Unpack your Brother machine
- 22Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 24What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 25White spots or black spots at 94 mm (3.7 in.) intervals
- 26Paper is Jammed in the MP tray
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28Reset the Drum Counter
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 31I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 32Load Paper in the Multi‑purpose Tray (MP Tray)
- 33The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 34Curled or wavy
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36Print on Both Sides of the Paper (Windows®)
- 37Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 38"Offline" appears on the Status Monitor.
- 39A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 40Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 41Use voice mail on the same line as my Brother machine.
- 42Document Jam
- 43Paper is Jammed in the 2-sided Tray
- 44Paper is Jammed in the Back of the Machine
- 45Paper is Jammed in the Paper Tray
- 46Hollow print
- 47Load Plain Paper, Letterhead, Coloured Paper, Thin Paper and Recycled Paper in the Paper Tray
- 48I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 49Add your Brother machine with AirPrint (macOS)
- 50After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.