FAQs & Troubleshooting
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164 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the Paper Tray
- 3The color of your printouts is not what you expected
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Remove Small Scraps of Paper Jammed in the ADF
- 6(Video) Paper is Jammed inside the Machine
- 7My Brother machine could not be found over the network when I installed drivers on my computer.
- 8Uneven color density across the page
- 9Set Telephone Line Compatibility for Interference and VoIP Systems
- 10(Video) Set up your Brother machine
- 11(Video) Paper is Jammed in the Manual Feed Slot
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13Enable the Brother machine's network interface.
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Install the Brother Mobile Connect application (for mobile device)
- 16(Video) Paper is Jammed in the Back of the Machine
- 17Adjust color settings by using the custom setting in the printer driver (Windows only)
- 18Vertical colored streaks or bands appear on the page
- 19Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 20Protect your Brother machine against unauthorised access over the network
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 24The printer status is Offline or Paused.
- 25Color offset
- 26I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 27The scanning speed is slow when scanning from my machine. (Windows)
- 28Add your Brother machine with AirPrint (macOS)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Configure the Scan to Email Feature (Linux)
- 31Export an address book and import it to another machine
- 32How to identify your Operating System (OS).
- 33Ghosting images
- 34What is the default password for my Brother machine?
- 35(Video) Document is Jammed under the Document Cover
- 36(Video) Document is Jammed in the Top of the ADF Unit
- 37Cannot Print ##
- 38I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 39Correct the Color Printing
- 40I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 41Update the Driver or Firmware for your Brother machine
- 42Set up your Brother machine on a wireless network (Windows/macOS)
- 43Document Jam
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45Check the remaining ink or toner level (Linux)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47Wrong Toner Cartridge
- 48I cannot print on a wireless (Wi-Fi) network (Windows)
- 49I cannot print on a wireless (Wi-Fi) network (Mac)
- 50The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.