FAQs & Troubleshooting
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164 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Install the Brother Mobile Connect application (for mobile device)
- 2(Video) Paper is Jammed in the Paper Tray
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5The color of your printouts is not what you expected
- 6(Video) Paper is Jammed inside the Machine
- 7(Video) Set up your Brother machine
- 8(Video) Paper is Jammed in the Manual Feed Slot
- 9The printer status is Offline or Paused.
- 10Toner scatter or toner stain
- 11Add your Brother machine with AirPrint (macOS)
- 12I cannot print using my Brother machine on a wired network (Windows/macOS)
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14Adjust color settings by using the custom setting in the printer driver (Windows only)
- 15(Video) Paper is Jammed in the 2-sided Tray
- 16Color offset
- 17I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 18How to identify your Operating System (OS).
- 19What is the default password for my BRAdmin or Web Based Management?
- 20Correct the Color Printing
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Export an address book and import it to another machine
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Enable the Brother machine's network interface.
- 25I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 26Condensation
- 27Document Jam
- 28(Video) Paper is Jammed in the Back of the Machine
- 29What is the recommended paper?
- 30I cannot print full-page photos or images using Email Print.
- 31I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 32Cannot print after a Windows 10 update (June 2020)
- 33I cannot print on a wireless (Wi-Fi) network (Mac)
- 34(Video) Remove Small Scraps of Paper Jammed in the ADF
- 35Check the firmware version.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Toner Low
- 38When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40What driver package format is supported by my Linux distribution?
- 41Uneven color density across the page
- 42What is the default password for my Brother machine?
- 43When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 44Set Telephone Line Compatibility for Interference and VoIP Systems
- 45I cannot print on a wireless (Wi-Fi) network (Windows)
- 46How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 47(Video) Document is Jammed in the Top of the ADF Unit
- 48Media Type Mismatch or Media Mismatch
- 49Cannot Scan ##
- 50I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".