FAQs & Troubleshooting
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384 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5How do I load paper?
- 6The printer status is Offline or Paused.
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 9The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 12Can I print from or scan to Android™ Smartphone?
- 13Load A3 or ledger paper and program my Brother machine to print on it.
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16What is Brother iPrint&Scan?
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 19When I print, the pages are smudged with ink.
- 20Replace Ink
- 21I cannot print using my Brother machine on a wireless network (Windows)
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27Connect your Brother machine to your mobile device via a wireless router or access point.
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29I cannot make borderless prints.
- 30Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 31Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 32How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 33Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 34When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 35One or more of my colors are not printing (blank).
- 36I cannot print using my Brother machine on a wireless network (Mac)
- 37When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 38How to identify your Operating System (OS).
- 39The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 40My printed pages and received faxes are cut off.
- 41Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 42Forward a fax to another fax machine when my machine has a mechanical problem.
- 43Improve poor print quality.
- 44How do I factory reset the network settings?
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46Can I use voice mail on the same line as my Brother machine?
- 47I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Print a web page from iPrint&Scan when using an Android™ mobile device.
- 50Locate files scanned with ControlCenter2 (For Macintosh)