FAQs & Troubleshooting
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386 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Can I use voice mail on the same line as my Brother machine?
- 7Load A3 or ledger paper and program my Brother machine to print on it.
- 8Improve poor print quality.
- 9How do I factory reset the network settings?
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11What is Distinctive Ring and how do I program it?
- 12How do I load paper?
- 13Is my Brother machine compatible with Windows Vista?
- 14I cannot print using my Brother machine on a wireless network (Windows)
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18Can I restrict access to certain operations on my Brother machine?
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Paper Jam
- 21Can I print from or scan to Android™ Smartphone?
- 22Replace Ink
- 23My machine does regular cleaning cycles in the night. How can I correct this?
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28How do I clean the Scanner to improve the copy or fax quality?
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30What is Brother iPrint&Scan?
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32How do I load envelopes into my machine?
- 33When I print, the pages are smudged with ink.
- 34Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 35I cannot install the driver when using the Driver Install Tool. (Linux)
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39How do I know which side up my photo paper should be in the tray?
- 40The printer status is Offline or Paused.
- 41I cannot print from my computer via USB.
- 42Is there a Brother machine which is compatible with Mac Airport stations?
- 43Where can I find my Brother machine's serial number?
- 44I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 45Change the number of times my Brother machine rings before it answers.
- 46One or more of my colors are not printing (blank).
- 47I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 48Scan from the Brother iPrint&Scan application using Windows Phone.
- 49Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 50Why do the color ink cartridges run out of ink even though I never or rarely print in color?