FAQs & Troubleshooting
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381 Results
- 1When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7What is Brother iPrint&Scan?
- 8Can I print from or scan to Android™ Smartphone?
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 13What is the recommended paper?
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Can I use voice mail on the same line as my Brother machine?
- 16How do I load paper?
- 17What driver package format is supported by my Linux distribution?
- 18Document Jam
- 19Paper Jam
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 26Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 27Change the number of times my Brother machine rings before it answers.
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 30The printer status is Offline or Paused.
- 31Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 32One or more of my colors are not printing (blank).
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34How do I know which receive mode to select?
- 35Improve poor print quality.
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 40How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 41Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 42Replace Ink
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 45Connect your Brother machine to your mobile device via a wireless router or access point.
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 48I am unable to change my Brother machine's Receive Mode.
- 49Low Temperature
- 50No Ink Cartridge
