FAQs & Troubleshooting
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141 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Replace Ink
- 3Telephone Line Interference/VoIP.
- 4Paper Size Mismatch
- 5Set up your Brother machine on a wireless network (Windows/macOS)
- 6The printer status is Offline or Paused.
- 7One or more of my colors are not printing (blank).
- 8What is the recommended paper?
- 9I cannot print from my computer via USB.
- 10Install the Brother Mobile Connect application (for mobile device)
- 11Printer Jam or Paper Jam
- 12Access Web Based Management
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Ink Low
- 15Change the Print Options to Improve Your Print Results
- 16Check the Print Quality
- 17Wireless setup is requesting a WPS PIN to complete the setup
- 18Delete print jobs from the print queue.
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20Open the Control Panel (For Windows)
- 21Discover the MAC address of the Brother network card
- 22Configure and use PC-FAX (CUPS) (Linux)
- 23What driver package format is supported by my Linux distribution?
- 24My Brother machine could not be found over the network when I installed drivers on my computer.
- 25Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 26Install Starter Ink
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28Cover is Open
- 29Document Jam
- 30The scanning speed is slow when scanning from my machine. (Windows)
- 31When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 32How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 33Paper is Jammed in the Front of the Machine
- 34I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 35I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 36What is the default password for my Brother machine?
- 37Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 38(Video) Print a long paper
- 39I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 40Configure the Scan to Email Feature (Linux)
- 41How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 42Load Documents in the Automatic Document Feeder (ADF)
- 43Wrong Ink Cartridge
- 44Protect your Brother machine against unauthorised access over the network
- 45Open the Status Monitor (Windows)
- 46Cannot Detect Ink Volume
- 47What is the Network Shared printing?
- 48Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 49Cannot Scan XX or Unable to Scan XX
- 50Cannot Print XX or Print Unable XX