FAQs & Troubleshooting
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340 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4Replace Ink
- 5(Video) Unpack your Brother machine
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7The printer status is Offline or Paused.
- 8Setup a Brother machine on a wireless (Wi-Fi) network.
- 9(Video) Install Ink Cartridges
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Check the Print Alignment from Your Brother Machine
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13(Video) Load A3/Ledger paper
- 14Set up a Scan to Network Profile
- 15I cannot print using my Brother machine on a wireless network (Mac)
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 18Easy Scan to E-mail
- 19Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 20(Video) Load A4/Letter paper
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 24How can I use my NFC-enabled Android™ device with the Brother NFC-enabled machine?
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28What is Brother iPrint&Scan?
- 29My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 30Print using only the black ink cartridge when the Color cartridges have run out.
- 31I cannot print on a wireless (Wi-Fi) network (Windows)
- 32Correct the Paper Feed to Clear Vertical Lines
- 33Check the Print Quality
- 34Change Memory Receive Options
- 35Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- 36Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 37Scan from the Brother iPrint&Scan application using Windows Phone.
- 38After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 39I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 42One or more of my colors are not printing (blank).
- 43Document Jam
- 44Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 45About Envelopes
- 46Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 47Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 49When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 50I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.