FAQs & Troubleshooting
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- 1The printer status is Offline or Paused.
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 4Load paper in the paper tray
- 5Load paper in the paper tray #2
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Load envelopes
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10(Video Library) Set up your product
- 11(Video) Load envelopes
- 12Improve poor print quality.
- 13(Video) Load plain Letter/A4 paper
- 14(Video) Install the ink cartridges
- 15How do I adjust my Brother machine's tray use for copying and faxing?
- 16Paper Jam
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 19Replace Ink
- 20Transfer faxes to the PC when my machine has a mechanical issue.
- 21Connect your Brother machine to your mobile device via a wireless router or access point.
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23Install Starter Ink
- 24Can I print from or scan to Android™ Smartphone?
- 25Select Receive mode.
- 26Forward a fax to another fax machine when my machine has a mechanical problem.
- 27Document Jam/too Long
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 32Loading paper in the manual feed slot.
- 33Print using only the black ink cartridge when the Color cartridges have run out.
- 34(Video) Unpack the machine
- 35Delete print jobs from the print queue.
- 36Load photo paper
- 37Ink Absorber Full
- 38Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 39When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 40Cannot Detect
- 41Use voice mail on the same line as my Brother machine.
- 42One or more of my colors are not printing (blank).
- 43Where is the USB port on the machine?
- 44I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 45When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 46Install the ink cartridges
- 47(Video) Load photo paper
- 48When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 49After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 50A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.