FAQs & Troubleshooting
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335 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load A3/Ledger paper
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5(Video) Load A4/Letter paper
- 6A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 7Setup a Brother machine on a wireless (Wi-Fi) network.
- 8Reset the Network Settings to Factory Default
- 9Replace Ink
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 13Easy Scan to E-mail
- 14What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 15(Video) Install Ink Cartridges
- 16Print as a Poster (Windows®)
- 17Paper Tray #1 not detected/ Paper Tray #2 not detected
- 18What is Brother iPrint&Scan?
- 19Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 20Load Documents in the Automatic Document Feeder (ADF)
- 21The printer status is Offline or Paused.
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23(Video) Unpack your Brother machine
- 24Use voice mail on the same line as my Brother machine.
- 25Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 28Wrong Tray Setting or Wrong Tray Settings
- 29Print using only the black ink cartridge when the Color cartridges have run out.
- 30Paper Jam
- 31Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 34The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 35I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 36Change the Print Setting Options When Having Printing Problems
- 37Check the Print Quality
- 38(Video) Set up your Brother machine
- 39(Video) Load and print an Envelope (Manual Feed Slot)
- 40Printing/ Scanning with a mobile device
- 41(Video) Connect telephone line and power cords
- 42I cannot print on a wireless (Wi-Fi) network (Windows)
- 43About Envelopes
- 44Install a Certificate on Your Brother Machine
- 45I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 46When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 47Document Jam
- 48When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 49What is the default password for my Brother machine?
- 50(Video) Update the Driver or Firmware for your Brother machine