FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6What is Brother iPrint&Scan?
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Load paper in the paper tray
- 11Install Starter Ink
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Can I print from or scan to Android™ Smartphone?
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 17Paper Jam
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20Scan a document and e-mail it as an attachment
- 21Use voice mail on the same line as my Brother machine.
- 22Improve poor print quality.
- 23After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Replace Ink
- 26Load envelopes
- 27Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 28Wrong Ink Color
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30The printer status is Offline or Paused.
- 31Protect your Brother machine against unauthorised access over the network
- 32What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 35Connect your Brother machine to your mobile device via a wireless router or access point.
- 36Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 37Cannot Detect
- 38I cannot print using my Brother machine on a wireless network (Windows)
- 39Cannot Detect Ink Volume
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 42No Ink Cartridge
- 43Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 44I still receive the error message "Paper Jam" after I removed the jammed paper.
- 45Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 46Ink Low
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 49Document Jam/too Long
- 50Delete print jobs from the print queue.