FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Load paper in the paper tray
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9What is Brother iPrint&Scan?
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Can I print from or scan to Android™ Smartphone?
- 17Use voice mail on the same line as my Brother machine.
- 18Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20One or more of my colors are not printing (blank).
- 21Improve poor print quality.
- 22Delete print jobs from the print queue.
- 23Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 24Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Set up my Brother machine to forward the received faxes to another location.
- 27(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 28Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 29What is AirPrint?
- 30Unable to Print XX
- 31Where is the USB port on the machine?
- 32Reset the network settings to the factory default.
- 33Scan a document and e-mail it as an attachment
- 34When I make a copy the image or text is cut off.
- 35Paper Jam
- 36Cannot print after a Windows 10 update (June 2020)
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 39Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 40Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 41Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 42I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 43Transfer faxes to the PC when my machine has a mechanical issue.
- 44Out of Memory
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 48Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 50Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?