FAQs & Troubleshooting
![]() |
Popular |
137 Results
- 1The printer status is Offline or Paused.
- 2Replace Ink
- 3Change the Print Options to Improve Your Print Results
- 4Set up your Brother machine on a wireless network (Windows/macOS)
- 5Check the Print Alignment from Your Brother Machine
- 6Check the Print Quality
- 7One or more of my colors are not printing (blank).
- 8My Brother machine could not be found over the network when I installed drivers on my computer.
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10What is the default password for my Brother machine?
- 11Telephone Line Interference/VoIP.
- 12How to identify your Operating System (OS).
- 13Improve poor print quality.
- 14What driver package format is supported by my Linux distribution?
- 15(Video) Set up your Brother machine
- 16Document Jam
- 17Printer Jam or Paper Jam
- 18I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 19I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 20I cannot connect my machine to a Windows 11 computer via USB.
- 21I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 22Check the remaining ink or toner level (Linux)
- 23I cannot print using my Brother machine on a wired network (Windows/macOS)
- 24Access Web Based Management
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Enable the Brother machine's network interface.
- 27Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 28Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 29I cannot print from my computer via USB.
- 30No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 31Paper Size Mismatch
- 32What is the recommended paper?
- 33I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 34Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 35Configure and use the Scan Key Tool (Linux)
- 36The downloaded driver's name is different from my machine's name. (Linux)
- 37I installed scan-key-tool, but it does not work. (Linux)
- 38Open the Control Panel (For Windows)
- 39Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 40I cannot scan via network.
- 41Clean the Print Head from Your Brother Machine
- 42I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 43I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45I cannot install the driver when using the Driver Install Tool. (Linux)
- 46I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 47I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 48When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 49A security warning appears when accessing Web Based Management via HTTPS.
- 50Add your Brother machine with AirPrint (macOS)