FAQs & Troubleshooting
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138 Results
- 1The printer status is Offline or Paused.
- 2Document Jam
- 3One or more of my colors are not printing (blank).
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 6Telephone Line Interference/VoIP.
- 7Set up your Brother machine on a wireless network (Windows/macOS)
- 8Check the Print Alignment from Your Brother Machine
- 9Install Starter Ink
- 10Install the Brother Mobile Connect application (for mobile device)
- 11The scanning speed is slow when scanning from my machine. (Windows)
- 12What is the default password for my Brother machine?
- 13Add your Brother machine with AirPrint (macOS)
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16What driver package format is supported by my Linux distribution?
- 17Change the Print Options to Improve Your Print Results
- 18Sleep
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20Print the Network Configuration Report
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22I cannot print using my Brother machine on a wired network (Windows/macOS)
- 23Cannot Detect Ink Volume
- 24What is the recommended paper?
- 25Check the Print Quality
- 26(Video) Set up your Brother machine
- 27Print using only the black ink cartridge when the Color cartridges have run out.
- 28Printer Jam or Paper Jam
- 29Delete print jobs from the print queue.
- 30Cannot Print XX or Print Unable XX
- 31I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 32Can I send a print job to multiple machine email addresses using Email Print?
- 33Remove Paper Scraps
- 34Document is Jammed in the Top of the ADF Unit
- 35I cannot scan via network.
- 36The driver installation finished successfully but I cannot print. (Linux)
- 37When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 38I cannot print on a wireless (Wi-Fi) network (Windows)
- 39Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 40Paper is Jammed in the Front of the Machine
- 41Remove Paper Scraps Jammed in the ADF
- 42Access Web Based Management
- 43Enable the Brother machine's network interface.
- 44The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 45Improve poor print quality.
- 46Replace Ink
- 47Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 48I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50When I print images, the quality is not good (Linux)