FAQs & Troubleshooting
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276 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2(Video) Load A4/Letter paper
- 3(Video) Load A3/Ledger paper (Tray1)
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6(Video) Install Ink Cartridges
- 7(Video) Unpack your Brother machine
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9One or more of my colors are not printing (blank).
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11(Video) Connect telephone line and power cords
- 12Paper Jam
- 13Replace Ink
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15(Video) Load an Envelope (Manual Feed Slot)
- 16Ink Absorber Full / Ink Absorber Pad Full
- 17Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 18(Video) Set up your Brother machine
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Load paper in the paper tray
- 22What is Brother iPrint&Scan?
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24I still receive the error message "Paper Jam" after I removed the jammed paper.
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27Transfer faxes to the PC when my machine has a mechanical issue.
- 28Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 29My Brother machine could not be found over the network when I installed drivers on my PC.
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31Load an Envelope (Manual Feed Slot)
- 32I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 33Delete print jobs from the print queue.
- 34Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 35What driver package format is supported by my Linux distribution?
- 36When I print documents that contain tables or images with lines, such as technical drawings, the lines are not straight or aligned.
- 37A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 38The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 39I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 40Change the printer driver settings (Windows/macOS)
- 41The printer status is Offline or Paused.
- 42My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44Wrong Paper
- 45Document Jam (With Video Instructions)
- 46Forward a fax to another fax machine when my machine has a mechanical problem.
- 47Reset the network settings to the factory default.
- 48I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 49I cannot print using my Brother machine on a wireless network (Windows)
- 50I cannot print using my Brother machine on a wireless network (Mac)