FAQs & Troubleshooting
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275 Results
- 1(Video) Load A4/Letter paper
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4(Video) Install Ink Cartridges
- 5Replace Ink
- 6(Video) Load A3/Ledger paper (Tray1)
- 7(Video) Load an Envelope (Manual Feed Slot)
- 8Load paper in the paper tray
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12My Brother machine could not be found over the network when I installed drivers on my PC.
- 13(Video) Connect telephone line and power cords
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16The printer status is Offline or Paused.
- 17I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 18After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 19Paper Jam
- 20I cannot print using my Brother machine on a wireless network (Windows)
- 21Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 22Delete print jobs from the print queue.
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24Document Jam (With Video Instructions)
- 25Add your Brother machine with AirPrint (macOS)
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27When I print documents that contain tables or images with lines, such as technical drawings, the lines are not straight or aligned.
- 28Protect your Brother machine against unauthorised access over the network
- 29(Video) Set up your Brother machine
- 30(Video) Unpack your Brother machine
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 33What is AirPrint?
- 34What is Brother Web Connect?
- 35The print speed is very slow when I use XML Paper Specification Printer Driver.
- 36When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 37One or more of my colors are not printing (blank).
- 38The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 39Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 40I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 41Delete a network scanner entry. (Linux)
- 42I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44Cannot print after a Windows 10 update (June 2020)
- 45I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Combine multiple scanned documents into a single file with PaperPort™
- 48Paper tray not detected/ Paper tray #2 not detected
- 49What is Brother iPrint&Scan?
- 50Load photo paper