FAQs & Troubleshooting
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241 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Load paper in the paper tray
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Scan and save a document in PDF format (Scan to File)
- 5Replace Ink
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7I still receive the error message "Paper Jam" after I removed the jammed paper.
- 8Ink Low
- 9Paper Jam
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Delete print jobs from the print queue.
- 12Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 13When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 14One or more of my colors are not printing (blank). What can I do?
- 15Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 16Can my Brother machine print a report to verify a fax I sent was received?
- 17Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 18How do I load envelopes into my machine?
- 19How do I know which receive mode to select?
- 20Improve poor print quality.
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Configure and use PC-FAX (CUPS) (Linux)
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Can I print from or scan to Android™ Smartphone?
- 25What is the "Station ID" and how do I set it?
- 26ControlCenter3 displays a blank screen at startup (Windows)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29Make my copied images lighter or darker.
- 30When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
- 31Which E-mail packages are compatible with ControlCenter3?
- 32Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 33Uninstall the drivers. (Mac OS X 10.5)
- 34Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 35Open the Status Monitor
- 36Scan a document using "Scanner and Camera Wizard" in Windows XP
- 37Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 38I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 39What driver package format is supported by my Linux distribution?
- 40"Offline" appears on the Status Monitor.
- 41Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43When printing documents the characters appear ghosted, blurry, or doubled.
- 44Open the "Scanners and Cameras" and Properties.
- 45How to identify your Operating System (OS).
- 46I am unable to change my Brother machine's Receive Mode.
- 47Locate files scanned with ControlCenter2 (For Macintosh)
- 48Locate files scanned with ControlCenter3 (For Windows)
- 49My Brother machine's PhotoCapture Center® will not recognize my memory card.
- 50Can I print from and scan to iPhone, iPod touch and iPad?