FAQs & Troubleshooting
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242 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Load paper in the paper tray
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Paper Jam
- 5Can I print from or scan to Android™ Smartphone?
- 6One or more of my colors are not printing (blank). What can I do?
- 7Replace Ink
- 8How do I load envelopes into my machine?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10I still receive the error message "Paper Jam" after I removed the jammed paper.
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Where is the USB port on the machine?
- 13Scan and save a document in PDF format (Scan to File)
- 14Forward a fax to another fax machine when my machine has a mechanical problem.
- 15Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 16Make my copied images lighter or darker.
- 17Ink Low
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 22Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 23Why doesn't the machine answer when receiving a call?
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25How do I know which side up my photo paper should be in the tray?
- 26Can I use voice mail on the same line as my Brother machine?
- 27When I print, the pages are smudged with ink. What should I do?
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
- 31No Paper Fed
- 32Where can I get FaceFilter Studio and what can I do with this application?
- 33What driver package format is supported by my Linux distribution?
- 34Stop my Brother machine from automatically redialing a number.
- 35Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 36I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 37Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 40Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 41ControlCenter3 displays a blank screen at startup (Windows)
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 44How to identify your Operating System (OS).
- 45I am unable to change my Brother machine's Receive Mode.
- 46Locate files scanned with ControlCenter2 (For Macintosh)
- 47Locate files scanned with ControlCenter3 (For Windows)
- 48Change the printer driver settings (Windows/macOS)
- 49I cannot remove red-eye.
- 50I cannot install Brother drivers on Debian 10 or later (Linux)