FAQs & Troubleshooting
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293 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Replace Ink
- 3Paper Jam
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Improve poor print quality.
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9The printer status is Offline or Paused.
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13One or more of my colors are not printing (blank).
- 14Connect your Brother machine to your mobile device via a wireless router or access point.
- 15Cannot Detect
- 16No Paper Fed
- 17I cannot print using my Brother machine on a wireless network (Windows)
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20What is Brother iPrint&Scan?
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Ink Low
- 23Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Load paper in the paper tray
- 30After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 31"Offline" appears on the Status Monitor.
- 32How to identify your Operating System (OS).
- 33Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 34Unable to Print 3X
- 35Can I print from or scan to Android™ Smartphone?
- 36How do I know which side up my photo paper should be in the tray?
- 37Document Jam
- 38I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 39Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 42I cannot print using my Brother machine on a wireless network (Mac)
- 43Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 44What is Distinctive Ring and how do I program it?
- 45Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 46Set up your Brother machine on a wireless network.
- 47The scanner cover support has come off. (With Video Instructions)
- 48Printing/ Scanning with a mobile device
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.