FAQs & Troubleshooting
Popular |
384 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Curled or wavy
- 3Load paper in the paper tray
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Can I print from or scan to Android™ Smartphone?
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12White streaks or bands down the page
- 13Reset the network settings to the factory default (video instructions available)
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Jam Duplex
- 16All one color
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18What is Brother iPrint&Scan?
- 19When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 20Clean the scanner to improve the copy or fax quality (video instructions available)
- 21Completely blank or some colors are missing.
- 22I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 23The printer status is Offline or Paused.
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Color misregistration
- 26Poor fixing
- 27Replace Belt
- 28Jam Inside
- 29Replace Drum
- 30Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 31I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 32Uneven density appears periodically across the page.
- 33Document Jam
- 34Toner scatter or toner stain
- 35Jam Rear
- 36Jam Tray 1 / Jam Tray 2
- 37Jam MP Tray
- 38What can happen if the wrong paper is used in your machine.
- 39Reset the network settings to the factory default (video instructions).
- 40Replace Toner
- 41I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 42What kind of memory can I use?
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44Adjust color settings by using the custom setting in the printer driver
- 45Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 46Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 47Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 48White spots or hollow print
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50Use the Universal Printer Driver for BR-Script. (PostScript language emulation)