FAQs & Troubleshooting
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344 Results
- 1When I print, the pages are smudged with ink. What should I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3How do I load envelopes into my machine?
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9What driver package format is supported by my Linux distribution?
- 10How do I know which side up my photo paper should be in the tray?
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 13Where is the USB port on the machine?
- 14What is Brother iPrint&Scan?
- 15Can I print from or scan to Android™ Smartphone?
- 16One or more of my colors are not printing (blank). What can I do?
- 17I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 18Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 19I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 20Pre-Required Procedures (Linux)
- 21The printer status is Offline or Paused.
- 22What kind of Bluetooth enabled device can I use?
- 23Can I use voice mail on the same line as my Brother machine?
- 24Replace Ink
- 25I cannot print using my Brother machine on a wireless network (Mac)
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 29The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 30Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 31When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 32The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 33Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 34Uninstall Scan-key-tool. (Linux)
- 35I cannot send a fax using PC-FAX (Windows 10)
- 36I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 37I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Enable the Brother machine's network interface.
- 40Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Can I use AirPrint with my Brother machine?
- 42The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 43Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 44Stop my Brother machine from automatically redialing a number.
- 45The edge of glossy paper is smudged.
- 46Change the printer driver settings (Windows/macOS)
- 47When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 48I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 49Is my Brother machine compatible with Windows Vista?
- 50What type(s) of connections can I use with my Brother machine and a wireless network?