FAQs & Troubleshooting
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368 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Curled or wavy
- 6Wrinkle
- 7White spots or hollow print
- 8All one color
- 9What is Brother iPrint&Scan?
- 10Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 11Colored lines across the page
- 12White lines, bands or ribbing across the page
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Offset image
- 15Color misregistration
- 16Toner scatter or toner stain
- 17White streaks or bands down the page
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19Poor fixing
- 20Replace WT Box
- 21Colored streaks or bands down the page
- 22Completely blank or some colors are missing.
- 23What driver package format is supported by my Linux distribution?
- 24The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26Jam Rear
- 27Replace Drum
- 28Replace Toner
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30Combine multiple scanned documents into a single file with PaperPort™
- 31What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35The printer status is Offline or Paused.
- 36I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 37Adjust color settings by using the custom setting in the printer driver
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39Jam Tray 1 / Jam Tray 2
- 40The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 41Replace Parts
- 42Replace Belt
- 43Jam Inside
- 44Jam MP Tray
- 45Can I print from or scan to Android™ Smartphone?
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 48Load paper in the paper tray
- 49Delete print jobs from the print queue.
- 50A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.