FAQs & Troubleshooting
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368 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Curled or wavy
- 4Colored lines across the page
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 7White spots or hollow print
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Wrinkle
- 10Color misregistration
- 11Poor fixing
- 12White lines, bands or ribbing across the page
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14Offset image
- 15White streaks or bands down the page
- 16Completely blank or some colors are missing.
- 17What is Brother iPrint&Scan?
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19What driver package format is supported by my Linux distribution?
- 20Adjust color settings by using the custom setting in the printer driver
- 21Replace WT Box
- 22Toner scatter or toner stain
- 23Replace Toner
- 24Colored streaks or bands down the page
- 25All one color
- 26What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29The printer status is Offline or Paused.
- 30Combine multiple scanned documents into a single file with PaperPort™
- 31Delete print jobs from the print queue.
- 32How to identify your Operating System (OS).
- 33The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 34Store numbers on my Brother machine for easy dialing from the control panel. (For users who installed the Internet fax feature into their Brother machines.)
- 35Jam Rear
- 36Toner Error
- 37Set the Brother machine to prevent public access to certain features
- 38When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 39Envelope creases
- 40What can happen if the wrong paper is used in your machine.
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42Replace Parts
- 43Uneven density appears periodically across the page.
- 44Jam Duplex
- 45Jam Tray 1 / Jam Tray 2
- 46Jam MP Tray
- 47I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 48Cannot print after a Windows 10 update (June 2020)
- 49When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.