FAQs & Troubleshooting
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370 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Load paper in the paper tray
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 10Can I use voice mail on the same line as my Brother machine?
- 11Turn the Toner Save mode on or off
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13What is Brother iPrint&Scan?
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Locate files scanned with ControlCenter2 (For Macintosh)
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17Setup and use Brother PC-FAX receiving
- 18Color misregistration
- 19I'm using Macintosh. What is the PreScan option used for?
- 20How do I know which receive mode to select?
- 21When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 22I am asked to enter a password when starting the Remote Setup application. What is the password?
- 23Curled or wavy
- 24Adjust color settings by using the custom setting in the printer driver
- 25Replace Belt
- 26Replace WT Box
- 27Jam Duplex
- 28All one color
- 29Completely blank or some colors are missing.
- 30Condensation
- 31I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35How to identify your Operating System (OS).
- 36Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 37Offset image
- 38The printer status is Offline or Paused.
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40Toner scatter or toner stain
- 41Wrinkle
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43Adjust the Brother machine's Sleep Time setting
- 44Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 45Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 46I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 47Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 48Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 49The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 50Toner Error
