FAQs & Troubleshooting
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298 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Load paper in the paper tray
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Can I print from or scan to Android™ Smartphone?
- 12Wrinkle
- 13Use voice mail on the same line as my Brother machine.
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16I keep getting the error message "Authenticate Err (Authentication error)".
- 17Curled or wavy
- 18What is Brother iPrint&Scan?
- 19Adjust color settings by using the custom setting in the printer driver
- 20Replace Drum
- 21What driver package format is supported by my Linux distribution?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 24Replace WT (waste toner) Box
- 25Jam Inside
- 26Turn the Toner Save Mode on or off.
- 27The color of your printouts is not what you expected
- 28Jam Manual Feed
- 29The printer status is Offline or Paused.
- 30Jam Tray 1 or Jam Tray
- 31Configure and use the Scan to E-mail Server feature.
- 32The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 33Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 34Document Jam
- 35Toner scatter or toner stain
- 36Colored lines across the page
- 37When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 40Replace Toner
- 41Ghost
- 42I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 43Print a document securely using the Secure Print feature (Windows)
- 44Print on envelopes, labels or thick paper from the Manual feed slot
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46Easy Scan to E-mail
- 47A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 48Replace Belt
- 49Jam 2-sided
- 50White streaks or bands down the page