FAQs & Troubleshooting
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324 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Printouts are curled or wavy.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7What is Brother iPrint&Scan?
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10Adjust color settings by using the custom setting in the printer driver
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Configure and use the Scan to Network feature
- 13How to identify your Operating System (OS).
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16No Waste Toner
- 17Turn the Toner Save Mode on or off.
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 20Change the printer driver settings (Windows/macOS)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 23The printer status is Offline or Paused.
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25The toner does not fix to paper well. (Poor fixing)
- 26I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 27Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 28Locate files scanned with ControlCenter3 (For Windows)
- 29Can I print from or scan to Android™ Smartphone?
- 30I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32Transfer faxes to the PC when my machine has a mechanical problem
- 33How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 34Out of Memory
- 35What driver package format is supported by my Linux distribution?
- 36ControlCenter3 displays a blank screen at startup (Windows)
- 37Delete print jobs from the print queue.
- 38Install the built-in drivers (For Windows 8 and Windows 10)
- 39The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 40Can I print on transparencies e.g. for overhead projectors?
- 41Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 43Print on plain paper or bond paper from the Manual feed slot
- 44Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 47Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 48Locate files scanned with ControlCenter2 (For Macintosh)
- 49Setup and use Brother PC-FAX receiving
- 50When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.