FAQs & Troubleshooting
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368 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Curled or wavy
- 13Replace Toner
- 14Can I print from or scan to Android™ Smartphone?
- 15The printer status is Offline or Paused.
- 16I cannot print using my Brother machine on a wireless network (Mac)
- 17Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 18Wrinkles or creases
- 19Reset the network settings to the factory default (video instructions).
- 20What driver package format is supported by my Linux distribution?
- 21Replace PF Kit xx
- 22I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26White lines, bands or ribbing across the page
- 27I cannot print using my Brother machine on a wireless network (Windows)
- 28Easy Scan to E-mail
- 29What is Brother iPrint&Scan?
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 32Document Jam
- 33Jam Rear
- 34Turn the Toner Save mode on or off
- 35Enable the Brother machine's network interface.
- 36I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 37Scan Unable xx
- 38Can I use voice mail on the same line as my Brother machine?
- 39Jam Inside
- 40Jam MP Tray
- 41Replace Fuser
- 42Page skewed
- 43I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 44Setup and use Brother PC-FAX receiving
- 45What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 46Envelope creases
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 49Duplex (two-sided) scan
- 50Replace Laser