FAQs & Troubleshooting
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368 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Page skewed
- 6What is Brother iPrint&Scan?
- 7Duplex (two-sided) scan
- 8Replace Laser
- 9Replace Drum
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 14Curled or wavy
- 15I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 16I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 17Can I print from or scan to Android™ Smartphone?
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 21Jam Inside
- 22Jam Tray 1 / Jam Tray 2
- 23Lines across the page
- 24Replace Toner
- 25Turn the Toner Save mode on or off
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 31I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 32Jam Rear
- 33Jam MP Tray
- 34Wrinkles or creases
- 35Replace Fuser
- 36Black lines down the page
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 39Make my copied images lighter or darker.
- 40Confirm that a FAX I sent was received correctly
- 41Can I use non-Brother or third party supplies with the Brother machine?
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43I'm using Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 44I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 45When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 46A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 47The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 48I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50Why is legal scanning not an option on my Windows XP computer when using the WIA driver?