FAQs & Troubleshooting
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363 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Duplex (two-sided) scan
- 7Page skewed
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Wrinkles or creases
- 10A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 11Reset the network settings to the factory default (video instructions).
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Can I print from or scan to Android™ Smartphone?
- 16Replace Toner
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Curled or wavy
- 19When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 20I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 21Jam MP Tray
- 22Replace Fuser
- 23I cannot print using my Brother machine on a wireless network (Windows)
- 24The printer status is Offline or Paused.
- 25Gray background
- 26What driver package format is supported by my Linux distribution?
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28How to identify your Operating System (OS).
- 29What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 30White spots or black spots at 3.7 in. (94 mm) intervals
- 31Jam Inside
- 32Lines across the page
- 33Faint
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 36I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 37Pre-Required Procedures (Linux)
- 38Replace PF Kit xx
- 39Jam Rear
- 40Replace Drum
- 41Ghost
- 42Hollow print
- 43I cannot print using my Brother machine on a wireless network (Mac)
- 44When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 45What is Brother iPrint&Scan?
- 46Discover the MAC address of the Brother network card
- 47Store numbers on my Brother machine for easy dialing from the control panel. (For users using the machine with the Internet Fax function)
- 48Forward a fax to another fax machine when my machine has a mechanical problem
- 49I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.