FAQs & Troubleshooting
Popular |
305 Results
- 1The printer status is Offline or Paused.
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3Cannot print after a Windows 10 update (June 2020)
- 4Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 5Uninstall the drivers. (Mac OS X 10.5)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 9The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 10How do I improve the copy or fax quality?
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19Why is the error message "Unable to Scan" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22Scan and save a document in PDF format (Scan to File)
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 25I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 26When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 27When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 28Can I print from DOS applications?
- 29Delete print jobs from the print queue.
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31Use the Universal Printer Driver for PCL
- 32Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 33The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 34What is the Network Shared printing?
- 35Can I set my Brother machine to forward the faxes I receive to another location?
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 37When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 38How do I clear the message "Paper Jam Duplex" from the LCD?
- 39How do I clear the message "Paper Jam Inside" from the LCD display?
- 40What is Distinctive Ring and how do I program it?
- 41How do I install the Optional Tray Unit?
- 42I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 45Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 46Can I print from or scan to Android™ Smartphone?
- 47I am asked to enter a password when starting the Remote Setup application. What is the password?
- 48I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 49How do I clear the message "Document Jam" from the display?
- 50When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?