FAQs & Troubleshooting
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219 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3What driver package format is supported by my Linux distribution?
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5The machine does not print anything.
- 6My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 7I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12Can I reduce the size of a received fax on this machine?
- 13Can I print from DOS applications?
- 14How to identify your Operating System (OS).
- 15Cancel a fax that is currently being sent from my Brother machine.
- 16Can I print from or scan to Android™ Smartphone?
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18I'm using Macintosh. What is the PreScan option used for?
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22Does NC-2200w work with Windows Vista?
- 23The printer status is Offline or Paused.
- 24What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 25What can happen if the wrong paper is used in your machine.
- 26What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 27Pre-Required Procedures (Linux)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 31I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 32I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 33I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 34How do I improve the copy or fax quality?
- 35Can I confirm that the FAX was sent correctly?
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37I cannot send a fax using PC-FAX (Windows 10)
- 38Delete print jobs from the print queue.
- 39The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 40When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 41I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 42Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 43What is a "Generic PCL Driver"?
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 46I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 47How do I install the Optional Tray Module?
- 48My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 49Scan a document from a Windows XP application
- 50I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?