FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3What is Brother iPrint&Scan?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Can I print from or scan to Android™ Smartphone?
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7Load paper in the paper tray
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 10Replace Ink
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12The printer status is Offline or Paused.
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16Paper Jam
- 17Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19Scan and save a document in PDF format (Scan to File)
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23How do I know which side up my photo paper should be in the tray?
- 24I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 26How do I load envelopes into my machine?
- 27What driver package format is supported by my Linux distribution?
- 28Can I use voice mail on the same line as my Brother machine?
- 29Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 30When I print, the pages are smudged with ink. What should I do?
- 31When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 35Stop my Brother machine from automatically redialing a number.
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37Delete print jobs from the print queue.
- 38I cannot make borderless prints.
- 39Change the printer driver settings (Windows/macOS)
- 40What is Distinctive Ring and how do I program it?
- 41What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 42Why doesn't the machine answer when receiving a call?
- 43When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45I cannot remove red-eye.
- 46My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 47I'm using Macintosh. What is the PreScan option used for?
- 48Print the Network Configuration List
- 49A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 50Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?