FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Load paper in the paper tray
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5How do I load envelopes into my machine?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8One or more of my colors are not printing (blank). What can I do?
- 9What is Brother iPrint&Scan?
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11How do I know which side up my photo paper should be in the tray?
- 12Paper Jam
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14Load photo paper into my machine.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Replace Ink
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21When I print, the pages are smudged with ink. What should I do?
- 22What driver package format is supported by my Linux distribution?
- 23Wireless setup is requesting a WPS PIN to complete the setup
- 24Print using only the black ink cartridge when the Color cartridges have run out.
- 25Can I use voice mail on the same line as my Brother machine?
- 26How do I factory reset the network settings?
- 27The printer status is Offline or Paused.
- 28Scan and save a document in PDF format (Scan to File)
- 29I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 31What is Distinctive Ring and how do I program it?
- 32Cannot print after a Windows 10 update (June 2020)
- 33Can I print from or scan to Android™ Smartphone?
- 34Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Configure a cover page for PC-FAX.
- 39Ink Low
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41Print a web page from iPrint&Scan when using an Android™ mobile device.
- 42How to identify your Operating System (OS).
- 43Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 44How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 45I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 49Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 50How do I forward a fax to another fax machine when my machine has a mechanical problem?