FAQs & Troubleshooting
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348 Results
- 1Wrinkles or creases
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Replace Toner
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9Turn the Toner Save mode on or off
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 15Reset the network settings to the factory default (video instructions available)
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18What is Brother iPrint&Scan?
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 21Can I print from or scan to Android™ Smartphone?
- 22"Offline" appears on the Status Monitor.
- 23The printer status is Offline or Paused.
- 24Curled (video instructions available)
- 25Document Jam
- 26Gray background
- 27REPLACE DRUM
- 28Faint
- 29Use the Universal Printer Driver for PCL
- 30How to identify your Operating System (OS).
- 31I am asked to enter a password when starting the Remote Setup application. What is the password?
- 32Toner Low or Prepare New Toner Cartridge
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34Check Connection
- 35Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 36The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 37Discover the MAC address of the Brother network card
- 38Change the printer driver settings (Windows/macOS)
- 39Print Unable
- 40Clean the paper pick-up roller (video instructions available)
- 41What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 42Curled
- 43JAM INSIDE
- 44White lines across the page
- 45Combine multiple scanned documents into a single file with PaperPort™
- 46Delete print jobs from the print queue.
- 47Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 48I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 49TONER ENDED
- 50Drum Stop