FAQs & Troubleshooting
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296 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Load envelopes, labels, or thick paper into the manual feed slot.
- 3Can I print from or scan to Android™ Smartphone?
- 4Scan multiple pages into one file instead of each scan being saved as a separate file.
- 5I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7How can I improve poor print quality ?
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9I'm using Mac OS X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 10Configure and use PC-FAX (CUPS) (Linux)
- 11Pre-Required Procedures (Linux)
- 12Delete print jobs from the print queue.
- 13Change the printer driver settings (Windows/macOS)
- 14Scan and save a document in PDF format (Scan to File)
- 15I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 16What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 17Printing on thick paper or transparencies.
- 18Can I confirm that the FAX was sent correctly?
- 19Can I print from DOS applications?
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 24My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 25I cannot install the driver when using the Driver Install Tool. (Linux)
- 26Change the quality of the faxes I send (Fax Resolution).
- 27The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 28The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 29The paper is skewed when it's printed.
- 30Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 31When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 32Which E-mail packages are compatible with ControlCenter3?
- 33I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 34How can I change the print resolution?
- 35"Paper Jam Rear" error appears on the LCD. What should I do?
- 36"Paper Jam Tray" error appears on the LCD. What should I do?
- 37Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 38Can I reduce the size of a received fax on this machine?
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 41How do I factory reset the print server?
- 42How do I disable the APIPA protocol?
- 43Load paper.
- 44Open the "Scanners and Cameras" and Properties.
- 45I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 46Protect your Brother machine against unauthorised access over the network
- 47The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 48I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 49I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 50How do I load legal size paper in the paper tray?