FAQs & Troubleshooting
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262 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5How do I adjust my Brother machine's Sleep Mode setting?
- 6Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 7Open the "Scanners and Cameras" and Properties.
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10How to identify your Operating System (OS).
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12What driver package format is supported by my Linux distribution?
- 13Pre-Required Procedures (Linux)
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15Can I print from or scan to Android™ Smartphone?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17How do I clean white or black spots on printed documents?
- 18ControlCenter3 displays a blank screen at startup (Windows)
- 19I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 22The printer status is Offline or Paused.
- 23Can I use voice mail on the same line as my Brother machine?
- 24Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 25What is the recommended paper?
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 29When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 30The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 31The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 32I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 33I am asked to enter a password when starting the Remote Setup application. What is the password?
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 35I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 36I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38Scan and save a document in PDF format (Scan to File)
- 39Cannot print after a Windows 10 update (June 2020)
- 40Protect your Brother machine against unauthorised access over the network
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 44I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 45I am using Windows. When I print a document, the printed page is blank. What should I do?
- 46I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 47When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 48When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 49What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 50Replace the toner cartridge