FAQs & Troubleshooting
![]() |
Popular |
262 Results
- 1The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 7How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10The printer status is Offline or Paused.
- 11How do I adjust my Brother machine's Sleep Mode setting?
- 12The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 13Store numbers on my Brother machine for easy dialing.
- 14ControlCenter3 displays a blank screen at startup (Windows)
- 15Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 16Scan and save a document in PDF format (Scan to File)
- 17Which E-mail packages are compatible with ControlCenter3?
- 18How do I clean white or black spots on printed documents?
- 19I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 20Delete print jobs from the print queue.
- 21I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 22Change the printer driver settings (Windows/macOS)
- 23Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 29Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 32I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 33I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 34The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36Can I use AirPrint with my Brother machine?
- 37I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 38Can I print from or scan to Android™ Smartphone?
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 41Can I use voice mail on the same line as my Brother machine?
- 42What is the recommended paper?
- 43I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 44I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 45How to identify your Operating System (OS).
- 46Locate files scanned with ControlCenter2 (For Macintosh)
- 47I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 48Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 49Pre-Required Procedures (Linux)
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)