FAQs & Troubleshooting
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251 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Replace Toner
- 3Curled (video instructions available)
- 4Jam Rear
- 5Can I use voice mail on the same line as my Brother machine?
- 6JAM TRAY 1
- 7How to identify your Operating System (OS).
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 10White lines across the page
- 11Faint
- 12Black lines down the page
- 13CARTRIDGE ERROR
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15I cannot start ControlCenter4.
- 16Curled
- 17Curled or wavy
- 18Wrinkles or creases
- 19White lines, bands or ribbing across the page
- 20Page skewed
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 22Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 23Cover is Open
- 24Can I print from or scan to Android™ Smartphone?
- 25Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 26JAM INSIDE
- 27Black toner marks across the page
- 28Turn the Toner Save mode on or off
- 29The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 30What is Toner Continue Mode?
- 31Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 32Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 33Scan Unable
- 34TONER ENDED
- 35My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 36Is my Brother machine compatible with Windows Vista?
- 37Size mismatch
- 38I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 39I am having a problem receiving faxes.
- 40Open the "Scanners and Cameras" and Properties.
- 41What driver package format is supported by my Linux distribution?
- 42When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 43When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 44"Offline" appears on the Status Monitor.
- 45Check Connection
- 46The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 47I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 48Setup and use Brother PC-FAX receiving
- 49Change the printer driver settings (Windows/macOS)
- 50When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.