FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Curled
- 3Gray background
- 4MANUAL FEED
- 5Wrinkles or creases
- 6Page skewed
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 10Jam Rear
- 11Replace Toner
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13Change the printer driver settings (Windows/macOS)
- 14Can I use voice mail on the same line as my Brother machine?
- 15White lines down the page
- 16Lines across the page
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 18Poor fixing
- 19REPLACE DRUM
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 21Store numbers on my Brother machine for easy dialing from the PC.
- 22Curled or wavy
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Cover is Open
- 25Document Jam
- 26All black
- 27Check Connection
- 28Setup and use Brother PC-FAX receiving
- 29What driver package format is supported by my Linux distribution?
- 30Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 31Curled (video instructions available)
- 32Toner specks
- 33JAM TRAY 1
- 34Black toner marks across the page
- 35White lines across the page
- 36Turn the Toner Save mode on or off
- 37Black lines down the page
- 38Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 39The printer status is Offline or Paused.
- 40Drum End Soon
- 41What kind of paper can I use?
- 42Why doesn't the machine answer when receiving a call?
- 43What is the recommended paper?
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 46"Offline" appears on the Status Monitor.
- 47Delete print jobs from the print queue.
- 48I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 49What is Toner Continue Mode?
- 50Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)