FAQs & Troubleshooting
Latest |
174 Results
- 119/06/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 217/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 327/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 401/06/2023Delete print jobs from the print queue.
- 516/05/2023I cannot print from my computer via USB.
- 627/03/2023"Offline" appears on the Status Monitor.
- 727/03/2023Change the printer driver settings (Windows/macOS)
- 827/03/2023The printer status is Offline or Paused.
- 924/03/2023Open the Status Monitor
- 1017/03/2023Open the "Scanners and Cameras" and Properties.
- 1115/02/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1214/02/2023Scan and save a document in PDF format (Scan to File)
- 1314/02/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 1414/02/2023Scan a document in Windows 8 and Windows 10.
- 1519/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 1613/12/2022How to identify your Operating System (OS).
- 1715/11/2022Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 1831/10/2022Which E-mail packages are compatible with ControlCenter3?
- 1924/10/2022I am experiencing problems sending a fax, what can I do?
- 2017/10/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 2112/10/2022Scan a document into ScanSoft™ PaperPort™ 11SE
- 2211/10/2022When I scan a document using ControlCenter, the scanned file size is too big.
- 2326/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 2420/09/2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 2506/09/2022Configure and use PC-FAX (CUPS) (Linux)
- 2605/09/2022I am using Windows. When I print a document, the printed page is blank. What should I do?
- 2708/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 2803/08/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 2926/07/2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 3026/07/2022Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3120/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 3223/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3318/05/2022Locate files scanned with ControlCenter3 (For Windows)
- 3409/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3520/04/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3601/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 3701/04/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3824/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 3924/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4017/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4115/02/2022Replace the drum unit.
- 4210/11/2021Open the Control Panel (For Windows)
- 4319/01/2021ControlCenter3 displays a blank screen at startup (Windows)
- 4429/12/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 4522/10/2020Install PaperPort™ 12SE / 14SE onto Windows 10.
- 4616/07/2020Cannot print after a Windows 10 update (June 2020)
- 4702/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 4816/04/2020I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 4914/11/2019I cannot send a fax using PC-FAX (Windows 10)
- 5021/01/2019When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.