FAQs & Troubleshooting
![]() |
Popular |
283 Results
- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The printer status is Offline or Paused.
- 4Scan and save a document in PDF format (Scan to File)
- 5One or more of my colors are not printing (blank). What can I do?
- 6How do I know which side up my photo paper should be in the tray?
- 7Can I use voice mail on the same line as my Brother machine?
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9How do I load 10 x 15 Glossy paper into my machine?
- 10How do I load paper in paper tray#2?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13Can I print from or scan to Android™ Smartphone?
- 14When I print, the pages are smudged with ink. What should I do?
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20Protect your Brother machine against unauthorised access over the network
- 21Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 22Pre-Required Procedures (Linux)
- 23I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 24Locate files scanned with ControlCenter2 (For Macintosh)
- 25How to identify your Operating System (OS).
- 26I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 27The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 28Can third party ink be used to refill the ink cartridges?
- 29What is Distinctive Ring and how do I program it?
- 30I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 31Locate files scanned with ControlCenter3 (For Windows)
- 32Change the printer driver settings (Windows/macOS)
- 33Can I still receive faxes or calls when the machine is switched off?
- 34What driver package format is supported by my Linux distribution?
- 35ControlCenter3 displays a blank screen at startup (Windows)
- 36Delete print jobs from the print queue.
- 37The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 42How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 43I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 44Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 47The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 48How do I clear Machine Error 46?
- 49I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 50Where is the USB port on the machine?