FAQs & Troubleshooting
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251 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 3What driver package format is supported by my Linux distribution?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7How do I know which side up my photo paper should be in the tray?
- 8Scan and save a document in PDF format (Scan to File)
- 9Paper Jam
- 10Replace Ink
- 11Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 12I'm using Macintosh. What is the PreScan option used for?
- 13Pre-Required Procedures (Linux)
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 17Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 18I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21How to identify your Operating System (OS).
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Which E-mail packages are compatible with ControlCenter3?
- 24Can third party ink be used to refill the ink cartridges?
- 25How do I load envelopes into my machine?
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27Change the printer driver settings (Windows/macOS)
- 28Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 31I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 32When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 33Forward a fax to another fax machine when my machine has a mechanical problem.
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35Can I use voice mail on the same line as my Brother machine?
- 36How do I clear the message "Unable to ..." or "... Unable" ?
- 37I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 38The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 39I still receive the error message "Paper Jam" after I removed the jammed paper.
- 40Can I use AirPrint with my Brother machine?
- 41Delete numbers stored in my Brother machine's Caller ID History.
- 42Locate files scanned with ControlCenter3 (For Windows)
- 43The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 46Is my Brother machine compatible with Windows Vista?
- 47How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 48Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 49Where is the USB port on the machine?
- 50What is Distinctive Ring and how do I program it?