FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Delete print jobs from the print queue.
- 3Scan and save a document in PDF format (Scan to File)
- 4Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 5How do I know which side up my photo paper should be in the tray?
- 6Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 7Can I use voice mail on the same line as my Brother machine?
- 8Paper Jam
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Replace Ink
- 11Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 12How do I load envelopes into my machine?
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17I still receive the error message "Paper Jam" after I removed the jammed paper.
- 18The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 19The printer status is Offline or Paused.
- 20The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 23I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 26Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 27Clear the message "Awaiting Redial"
- 28I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 29ControlCenter3 displays a blank screen at startup (Windows)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 33Locate files scanned with ControlCenter2 (For Macintosh)
- 34Change the printer driver settings (Windows/macOS)
- 35Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 36The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 37Verify if the Brother machine has a dial tone
- 38Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 39Is my Brother machine compatible with Windows Vista?
- 40When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 41Forward a fax to another fax machine when my machine has a mechanical problem.
- 42How do I clear the message "Unable to ..." or "... Unable" ?
- 43What does "COMM.ERROR" on the LCD display mean?
- 44I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 47I'm using Macintosh. What is the PreScan option used for?
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49What driver package format is supported by my Linux distribution?
- 50Open the "Scanners and Cameras" and Properties.