FAQs & Troubleshooting
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210 Results
- 1(Video) Load A5 long edge paper
- 2(Video) Load A5 short edge/A4/Letter paper
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Replace Toner
- 10What is Brother iPrint&Scan?
- 11Can I print from or scan to Android™ Smartphone?
- 12Replace Drum
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15The printer status is Offline or Paused.
- 16Jam Inside
- 17Jam Tray
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Document Jam
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 21Load paper in the paper tray
- 22Turn the Toner Save mode on or off
- 23What driver package format is supported by my Linux distribution?
- 24(Video) Unpack your Brother machine
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30I cannot print using my Brother machine on a wireless network (Windows)
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34My Brother machine could not be found over the network when I installed drivers on my PC.
- 35Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 36TONER ENDED
- 37Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 38Print a web page from iPrint&Scan when using an Android™ mobile device.
- 39I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41No Toner
- 42Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 45Confirm that a FAX I sent was received correctly.
- 46Protect your Brother machine against unauthorised access over the network
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 49The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 50Drum !