FAQs & Troubleshooting
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212 Results
- 1Turn the Toner Save mode on or off
- 2Delete print jobs from the print queue.
- 3Send a PC-FAX
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5I can print but cannot scan via network. (For Windows)
- 6Configure and use PC-FAX (CUPS) (Linux)
- 7Can I use non-Brother or third party supplies with the Brother machine?
- 8I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 9Where can I download Brother iPrint&Scan application for Mac?
- 10(Video) Load A5 long edge paper
- 11Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 12Scan and save a document in PDF format for Windows (Scan to File)
- 13I cannot install the Brother printer driver (macOS 11 or later)
- 14Cannot print after a Windows 10 update (June 2020)
- 15I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 16I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 17Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 18I can print but cannot scan via network. (For Mac)
- 19When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22(Video) Load A5 short edge/A4/Letter paper
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 24Load paper in the paper tray
- 25"Offline" appears on the Status Monitor.
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28What driver package format is supported by my Linux distribution?
- 29The printer status is Offline or Paused.
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33Replace Toner
- 34Can I print from or scan to Android™ Smartphone?
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36(Video) Unpack your Brother machine
- 37Jam Inside
- 38Replace Drum
- 39I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 40When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 41Jam Tray
- 42Unable to Scan / Scan Unable
- 43Change the printer driver settings (Windows/macOS)
- 44I cannot print using my Brother machine on a wireless network (Windows)
- 45Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 48Select Receive mode.
- 49Out of Memory
- 50Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?