FAQs & Troubleshooting
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185 Results
- 1Which interface can I use?
- 2What methods can I use to configure wireless settings?
- 3Use Remote Update to download files to your printer from an FTP server
- 4How do I install/change the RD roll?
- 5Installing the software
- 6How to set the Peeler
- 7The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 8(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 10How to replace the coin cell battery
- 11How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 12How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 13What Android™ mobile application can I use?
- 14How do I transfer label or slip templates?
- 15Printing is not possible. (USB connection)
- 16Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 17Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 18I cannot connect my printer to a Windows 11 computer via USB.
- 19What iOS mobile application can I use?
- 20Where can I find the printer's network settings, such as IP address?
- 21The power button does not light up.
- 22My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 23How to set the Head Unit
- 24The Printer Setting Tool does not start.
- 25How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 26The paper settings specified from the server computer are not reflected on the client computer.
- 27How do I reset network setting?
- 28How to set the Cutter
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Use Remote Update to download files to your printer from a USB flash drive
- 31(Video) When I print many continuous labels, part of the label data is printed twice.
- 32I cannot print after updating the firmware or font data.
- 33When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 34Where can I find my Brother printer's serial number?
- 35How to use the Paper Size Setup (for Windows)
- 36I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 37How do I uninstall the printer driver?
- 38What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 39Using the Communication settings (for Windows)
- 40Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 41How do I transfer label templates with P-touch Transfer Express?
- 42What is the default User ID and Password for BRAdmin Light or Professional?
- 43How to open the Devices and Printers window
- 44How do I clean my printer?
- 45(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 46Labels are jammed in the machine or are not ejected correctly after printing.
- 47(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 48When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 49Using the Device Settings (for Windows)
- 50How to identify the printer's firmware version