FAQs & Troubleshooting
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162 Results
- 1Which interface can I use?
- 2Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 5The power button does not light up.
- 6(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7What Android™ mobile application can I use?
- 8How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 10Installing the LPR driver and CUPS wrapper driver (Linux®)
- 11How to install Brother software on a computer not connected to the Internet
- 12I cannot print after updating the firmware or font data.
- 13How to set the Head Unit
- 14The Printer Setting Tool does not start.
- 15Using the Device Settings (for Windows)
- 16How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 17"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 18I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 19How to identify your Operating System (OS) for Windows or Mac
- 20Print free-length labels with the set length (Linux®)
- 21How do I transfer label or slip templates?
- 22When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 23(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 24Where can I find my Brother printer's serial number?
- 25P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 26What is the default User ID and Password for BRAdmin Light or Professional?
- 27I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 28Creating a label with GIMP (Linux®)
- 29Adding a custom media size for continuous roll (Linux®)
- 30Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 31How to identify the printer's firmware version
- 32(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 33When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 34How to set the Peeler
- 35How to set the Platen Roller
- 36I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 37I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 38I cannot print from GIMP on Linux.
- 39I cannot print from RedHat or CentOS. (Linux®)
- 40Creating a label with OpenOffice (Linux®)
- 41Can I set a different media width when using an OpenOffice template? (Linux®)
- 42(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43How to use the Paper Size Setup (for Windows)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45The media cannot be fed to the beginning of a label.
- 46The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 47How do I uninstall the printer driver?
- 48What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 49The paper settings specified from the server computer are not reflected on the client computer.
- 50How do I transfer label templates with P-touch Transfer Express?