FAQs & Troubleshooting
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242 Results
- 1The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 2Installing the software
- 3P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 4What Android™ mobile application can I use?
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 7Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with other devices via Wi-Fi.
- 8I cannot connect my printer and print via Bluetooth® on macOS 12.
- 9Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 10How do I connect the printer and my mobile device via Bluetooth®?
- 11What iOS mobile application can I use?
- 12Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 13How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 14Where can I download the latest P-touch Editor for Mac?
- 15How do I transfer label or slip templates?
- 16When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 17How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 18I cannot connect my printer to a Windows 11 computer via USB.
- 19When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 20I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 21I got an error while installing the printer driver. (Linux®)
- 22Use Remote Update to download files to your printer from an FTP server
- 23How to print a label using AirPrint (For Mac)
- 24Where can I find my Brother printer's serial number?
- 25How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 26Poor print quality when printing on narrow labels. (iPrint&Label)
- 27(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 28How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 29Printing is not possible. (USB connection)
- 30Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 31I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 33How do I transfer label templates with P-touch Transfer Express?
- 34How do I install/change the label roll?
- 35(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 36I cannot connect my printer to the wireless network with WPS when using WPA3.
- 37P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 38Using the Printer Setting Tool (for Mac)
- 39Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 40What is the default User ID and Password for BRAdmin Light or Professional?
- 41My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 42(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 45Can I use the app with my iPad? (iPrint&Label)
- 46Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite LAN)
- 47The power button does not light up.
- 48How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 49I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 50The barcode number is not displayed below the barcode. (P-touch Editor for Windows)