FAQs & Troubleshooting
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- 1How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 2Where can I download the latest P-touch Editor for Mac?
- 3Use Remote Update to download files to your printer from an FTP server
- 4Where can I find my Brother printer's serial number?
- 5The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 6(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with other devices via Wi-Fi.
- 8I cannot connect my printer and print via Bluetooth® on macOS 12.
- 9Installing the software
- 10How do I transfer label or slip templates?
- 11I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 12How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 132-color Printing is not possible.
- 14Poor print quality when printing on narrow labels. (iPrint&Label)
- 15How do I connect the printer to my computer using a USB cable?
- 16Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 17My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 18I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 19Using the Communication settings (for Windows)
- 20Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 21How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 22How can I connect my printer wirelessly?
- 23My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 24How do I install/change the label roll?
- 25P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 26What Android™ mobile application can I use?
- 27How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 28Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 29I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 30How do I connect the computer to my printer using both the Infrastructure mode and the Wireless Direct mode?
- 31When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 32Where can I download Brother iPrint&Label? (iPrint&Label)
- 33Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite LAN)
- 34How to install Brother software on a computer not connected to the Internet
- 35How to print a label using AirPrint (For Mac)
- 36How do I connect the printer and my mobile device via Bluetooth®?
- 37The paper settings specified from the server computer are not reflected on the client computer.
- 38What is the default User ID and Password for BRAdmin Light or Professional?
- 39Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 40How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 41How to identify the printer's firmware version
- 42How to identify your Operating System (OS) for Windows or Mac
- 43I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44I cannot connect my printer to the wireless network with WPS when using WPA3.
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Using the Printer Setting Tool (for Mac)
- 47How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 48Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 49I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 50Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)