FAQs & Troubleshooting
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163 Results
- 1I cannot install the printer driver.
- 2I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 3I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 4Where can I download the latest P-touch Editor for Mac?
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 7I got an error while installing the printer driver. (Linux®)
- 8How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9The power button does not light up.
- 10"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 11Where can I find my Brother printer's serial number?
- 12I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 13How to make labels using "Small Address Labels" (P-touch Editor 5.0 for Mac)
- 14My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 15When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 16How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 17How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.0 for Mac)
- 18How to uninstall the printer driver and software
- 19I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 20How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 21How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 22How do I create an Address Label? (P-touch Editor 5.0 for Mac)
- 23When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 24I cannot print.
- 25Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 26The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 27How to identify your Operating System (OS) for Windows or Mac
- 28P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 29I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 30How do I install/change the label roll?
- 31How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 32Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 35How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 36Print free-length labels with the set length (Linux®)
- 37Can I set a different media width when using an OpenOffice template? (Linux®)
- 38The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 39How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 40How to open the Devices and Printers window
- 41The print is horizontally compressed and not shaped correctly.
- 42Printing is not possible. (P-touch Editor5.3 for Mac)
- 43P-touch Editor crashes when I open it on my Mac.
- 44Some of the print options in OpenOffice do not work. (Linux®)
- 45Uninstalling the printer drivers (Linux®)
- 46Adding a custom media size for continuous tape / roll (Linux®)
- 47How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 48The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 49I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 50The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)