FAQs & Troubleshooting
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175 Results
- 1I cannot install the printer driver.
- 2How to identify your Operating System (OS) for Windows or Mac
- 3I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 4I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 5Where can I download the latest P-touch Editor for Mac?
- 6How to open the Devices and Printers window
- 7How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 8How to uninstall the printer driver and software
- 9(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 11Uninstalling the printer drivers (Linux®)
- 12I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 13Where can I find my Brother printer's serial number?
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 16Printing is not possible. (P-touch Editor5.3 for Mac)
- 17I cannot print.
- 18The power button does not light up.
- 19How do I install/change the label roll?
- 20My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 21I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 22I got an error while installing the printer driver. (Linux®)
- 23How to install Brother software on a computer not connected to the Internet
- 24(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 25How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 26What is "Tree" icon shown in some layout styles for? (P-touch Address Book)
- 27Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 28(Video) Small characters or thin lines are printed faintly.
- 29Small characters or thin lines are printed faintly.
- 30When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 31I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 32Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 33How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 34How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 35My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 36How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 37How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 38Printing is not possible. (P-touch Editor 5.0 for Mac)
- 39The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 40How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 41(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 42How do I create a Name Badge Label using a template? (P-touch Editor 5.0 for Windows)
- 43Print free-length labels with the set length (Linux®)
- 44Adding a custom media size for continuous tape / roll (Linux®)
- 45How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 46What do the indicator lights mean?
- 47"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 48I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 49Can I directly operate my printer from a self-developed application software and print a label?
- 50Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
