FAQs & Troubleshooting
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168 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2How do I transfer label or slip templates?
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4Printing is not possible. (USB connection)
- 5Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 6I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7Installing the software
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 10How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 11Using the Printer Setting Tool (for Mac)
- 12How do I transfer label templates with P-touch Transfer Express?
- 13The power button does not light up.
- 14My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 15(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 17"No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the Crop Print function.
- 18I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 19What Android™ mobile application can I use?
- 20How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 21How to identify your Operating System (OS) for Windows or Mac
- 22How do I install/change the label roll?
- 23I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 24I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 25Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 26Where can I find my Brother printer's serial number?
- 27When printing via the USB cable, the printer repeatedly pauses and then continues printing. (for Windows)
- 28When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 29How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 30How to identify the printer's firmware version
- 31Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 32I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 33What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 34What is the Label List? (P-touch Editor 5.x for Windows)
- 35Print free-length labels with the set length (Linux®)
- 36The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 37When printing from an application, the application's "Collate" setting does not work correctly.
- 38(Video) Small characters or thin lines are printed faintly.
- 39How can I create a barcode label? (iPrint&Label)
- 40How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 41"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 42(Video) When I print many continuous labels, part of the label data is printed twice.
- 43How to delete the registry information and files related to the printer driver
- 44How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 45How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 46Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 47I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 48My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 49I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 50How to install Brother software on a computer not connected to the Internet