FAQs & Troubleshooting
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168 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2How do I transfer label or slip templates?
- 3How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6I cannot print on the 103 mm wide label roll via USB using the latest printer driver.
- 7Where can I find my Brother printer's serial number?
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 10I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 11I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 12When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 13When I try to print a label, it comes out blank. (for Mac)
- 14Printing is not possible. (USB connection)
- 15Suddenly my print server stopped printing.
- 16I have an occasional printing problem.
- 17My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 18How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 19Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 20P-touch Editor crashes when I open it on my Mac.
- 21The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 22P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 23My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 24How to open the Devices and Printers window
- 25When I print many continuous labels, part of the label data is printed twice.
- 26How do I clean my QL machine?
- 27How to install the printer driver for serial interface
- 28When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 29What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 30How to identify your Operating System (OS) for Windows or Mac
- 31Printing is not possible. (P-touch Editor5.3 for Mac)
- 32I cannot discover the product with the configuration utility.
- 33The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 34The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 35(Video) Small characters or thin lines are printed faintly.
- 36I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 37The paper settings specified from the server computer are not reflected on the client computer.
- 38How do I transfer label templates with P-touch Transfer Express?
- 39The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 40How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 41Can I directly operate my printer from a self-developed application software and print a label?
- 42I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 43How do I uninstall the printer driver?
- 44The driver downloaded from the website cannot be installed.
- 45How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 46Installing the LPR driver and CUPS wrapper driver (Linux®)
- 47How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 48Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 49The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 50Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)