FAQs & Troubleshooting
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180 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 3How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4How do I transfer label or slip templates?
- 5Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6Where can I find my Brother printer's serial number?
- 7How do I transfer label templates with P-touch Transfer Express?
- 8I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 9I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 10How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 13The paper settings specified from the server computer are not reflected on the client computer.
- 14How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 15How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 16Printing is not possible. (USB connection)
- 17I cannot discover the product with the configuration utility.
- 18When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 19How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 20When I try to print a label, it comes out blank. (for Mac)
- 21How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 22P-touch Editor crashes when I open it on my Mac.
- 23I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 24Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 25What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 26My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 27The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 28When I print a long label or many labels continuously, printing suddenly stops.
- 29I cannot print on the 103 mm wide label roll via USB using the latest printer driver.
- 30Printing is not possible. (P-touch Editor5.3 for Mac)
- 31Suddenly my print server stopped printing.
- 32How to open the Devices and Printers window
- 33Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 34How do I uninstall the printer driver?
- 35The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 36How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 37The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 38How to delete the registry information and files related to the printer driver
- 39(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 40(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 41I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 42"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 43The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 44When I print many continuous labels, part of the label data is printed twice.
- 45How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 46How to identify your Operating System (OS) for Windows or Mac
- 47How to install the printer driver for serial interface
- 48How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 49How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 50Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)