FAQs & Troubleshooting
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122 Results
- 1Replace the Drum Unit
- 2I get a TS error when trying to print on a wireless network.
- 3The printer status is Offline or Paused.
- 4Replace the Waste Toner Box
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Adjust color settings by using the custom setting in the printer driver (Windows only)
- 7Replace the Toner Cartridge
- 8Paper is Jammed in the 2-sided Tray
- 9I cannot print full-page photos or images using Email Print.
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Use Universal Print (Windows)
- 12My Brother machine could not be found over the network when I installed drivers on my computer.
- 13I cannot print on a wireless (Wi-Fi) network (Mac)
- 14The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 15What is the default password for my BRAdmin or Web Based Management?
- 16Paper is Jammed Inside the Machine
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18I cannot print using my Brother machine on a wired network (Windows/macOS)
- 19Enable the Brother machine's network interface.
- 20How to identify your Operating System (OS).
- 21Install the Brother Mobile Connect application (for mobile device)
- 22The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 23Check the remaining ink or toner level (Linux)
- 24I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 25Reset the Network Settings to the Factory Settings
- 26Install the optional lower tray
- 27Print the Network Configuration Report
- 28Cannot print after a Windows 10 update (June 2020)
- 29Wrong Toner Cartridge
- 30I cannot print on a wireless (Wi-Fi) network (Windows)
- 31I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 32Protect your Brother machine against unauthorised access over the network
- 33Cartridge Error
- 34No Toner
- 35The color of your printouts is not what you expected
- 36Toner Low
- 37Toner smears easily
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39What is the default password for my Brother machine?
- 40How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 41Correct the Color Printing
- 42Storage Full
- 43Cooling Down
- 44Out of Memory / Print Data Full
- 45I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 46To install the printer driver easily using a tool. (Linux)
- 47Paper is Jammed in the Back of the Machine
- 48I cannot connect my machine to a Windows 11 computer via USB.
- 49Media Type Mismatch or Media Mismatch
- 50I cannot find some option in the Printing preferences. (For Windows)