FAQs & Troubleshooting
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122 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Install the Brother Mobile Connect application (for mobile device)
- 5The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 6Use Universal Print (Windows)
- 7Paper is Jammed in the Back of the Machine
- 8Replace the Toner Cartridge
- 9Paper is Jammed Inside the Machine
- 10Replace the Waste Toner Box
- 11Replace the Drum Unit
- 12Install the optional lower tray
- 13Add your Brother machine with AirPrint (macOS)
- 14Change the printer driver settings (Windows)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Protect your Brother machine against unauthorised access over the network
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18Paper is Jammed in the 2-sided Tray
- 19I cannot print on a wireless (Wi-Fi) network (Mac)
- 20Cannot Detect
- 21What is the default password for my Brother machine?
- 22I cannot print using my Brother machine on a wired network (Windows/macOS)
- 23I cannot print on a wireless (Wi-Fi) network (Windows)
- 24Media Type Mismatch or Media Mismatch
- 25Enable the Brother machine's network interface.
- 26Adjust color settings by using the custom setting in the printer driver (Windows only)
- 27The printer status is Offline or Paused.
- 28Toner Low
- 29What is the recommended paper?
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31Cartridge Error
- 32My Brother machine could not be found over the network when I installed drivers on my computer.
- 33Delete print jobs from the print queue.
- 34How to identify your Operating System (OS).
- 35Storage Full
- 36How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 37Condensation
- 38Toner Error
- 39I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 40Correct the Color Printing
- 41Install the Mailbox.
- 42Print the Network Configuration Report
- 43Reduce Toner Consumption
- 44Cannot print after a Windows 10 update (June 2020)
- 45Wrong Toner Cartridge
- 46I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 47What is the default password for my BRAdmin or Web Based Management?
- 48Access Web Based Management
- 49Too Many Trays
- 50Out of Memory / Print Data Full