FAQs & Troubleshooting
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115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2What driver package format is supported by my Linux distribution?
- 3Install the Brother Mobile Connect application (for mobile device)
- 4(Video) Paper is Jammed in the Back of the Machine
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6(Video) Paper is Jammed in the MP tray
- 7(Video) Set up your Brother machine
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9Toner specks
- 10I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 11What is the recommended paper?
- 12Wrong Toner or Wrong Toner Cartridge
- 13After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 14Enable the Brother machine's network interface.
- 15Discover the MAC address of the Brother network card
- 162-sided Disable or 2-sided Disabled
- 17Toner Low or Prepare New Toner Cartridge
- 18Out of Memory
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20Install the optional lower tray
- 21Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 22The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 23Add your Brother machine with AirPrint (macOS)
- 24I cannot print on a wireless (Wi-Fi) network (Mac)
- 25Media Type Mismatch or Media Mismatch
- 26Cannot Print ##
- 27Self-Diagnostic
- 28No Toner
- 29Cannot Detect
- 30Poor fixing
- 31Drum !
- 32Drum End Soon
- 33The scanning speed is slow when scanning from my machine. (Windows)
- 34Large characters are printed incorrectly. (Linux)
- 35I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 36Open the Status Monitor (Windows)
- 37Ghosting images
- 38What is the default password for my Brother machine?
- 39I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 40I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 41How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 42Open the Control Panel (For Windows)
- 43Supported models of Universal Printer Driver for PCL
- 44Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 45What is the default password for my BRAdmin or Web Based Management?
- 46When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 47(Video) Paper is Jammed inside the Machine
- 48(Video) Paper is Jammed in the Paper Tray
- 49Where can I find my Brother machine's serial number?
- 50Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app