FAQs & Troubleshooting
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226 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2(Video) Load A4/Letter paper
- 3Paper is Jammed inside the Machine
- 4Replace Drum
- 5Setup a Brother machine on a wireless (Wi-Fi) network.
- 6(Video) Replace the Toner Cartridge
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Paper is Jammed in the Back of the Machine
- 10Drum !
- 11(Video) Unpack your Brother machine
- 12I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 13Paper is Jammed in the 2-sided Tray
- 14What is Brother iPrint&Scan?
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Print on Both Sides of the Paper (Windows®)
- 19Print as a Poster (Windows®)
- 20(Video) Connect the cord
- 21Paper is Jammed in the Paper Tray
- 22Jam MP Tray
- 23Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 24Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 28The printer status is Offline or Paused.
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30Reset the Network Settings to the Factory Settings
- 31Print the Network Configuration Report
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33I cannot print using my Brother machine on a wireless network (Mac)
- 34After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 35Install the Tower Tray Unit.
- 36(Video) Set up your Brother machine
- 372-sided Disabled
- 38Install the Mailbox.
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40Load and Print Thick Paper Using the Paper Tray
- 41Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper and Recycled Paper Using the Paper Tray
- 42Size Error DX or Size Error 2-sided
- 43Paper is Jammed in the Mailbox Unit
- 44Install the optional lower tray
- 45Print on Both Sides of the Paper (Macintosh)
- 46I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 47Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 48Print a web page from iPrint&Scan when using an Android™ mobile device.
- 49How to identify your Operating System (OS).
- 50What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?